collaborationism is the key to affordable , dependable , and effective shipping . That ’s why Air France KLM Martinair Cargo ( AFKLMP ) want to make it easy for customer to do business with them . As part of an ongoing effort to fulfill this hope , AFKLMP is launching a new feature of speech in myCargo call ' Modify my engagement . '
' Modify my booking ' is a newfangled self - service solution in myCargo that gives customers an easy pick to change their reservation anytime , anywhere . MyCargo allows AFKLMP customer to make quotes , make booking , track freight , bring off claim , and access general information .
" Modify my engagement " is the latest increase to AFKLMP ’s ever - evolving myCargo platform and is a unique product within the manufacture . The purpose of this new feature is to allow air hose and freight forwarders to collaborate to see the timber of the booking process . Reliable booking selective information is the Francis Scott Key to a better end product and , consequently , to delivering the best experience to all customers .
From now on , customers will no longer have to cancel their engagement to feed back altered data such as date / time , weight / size , or shipment address . The update booking will not be execute until all necessary capacity for the updated reservation has been confirm . Otherwise , one can always go back to the original booking during the limiting process , eradicate any risk of losing the shipping one-armed bandit .
" In late years , we have transformed our commercial strategy and organization and invested in systems and digital solutions with the absolved destination of providing our client the well possible serving in the most sustainable way . Our squad have worked hard to develop ' Modify my booking , ' which devote our customer even more command over the way they need to do business with us . on-line interaction with our customers is increase rapidly . Last calendar month we saw a record 70 % of bookings coming in via our online transmission channel . We will keep to invest in digital service , as well as in our people and in sustainability - pertain go-ahead to continuously improve the value we volunteer client . course , our experient teams stay ready to assist our customers whenever they ask support . " GertJan Roelands , senior frailty president of Sales & Distribution .
For more entropy : Air France KLM Martinair Cargowww.afklcargo.com
